FLEXIBLE VOICEHUB LICENSING

Build the VoiceHub Solution Your Business Needs

Choose the AI agents, human-agent seats, communication channels, integrations and deployment model your organisation requires. Submit your configuration and our team will prepare a tailored quotation.

Configure Your Licenses Talk to a Licensing Specialist
VoiceHub modular AI licensing configuration
VOICEHUB LICENSING OPTIONS

Select Licenses as per your requirements

Combine AI agents, human-agent seats, voice capacity, digital channels and deployment options into one tailored VoiceHub solution.

AI FRONT DESK

AI Receptionist Licence

Create an intelligent virtual receptionist to answer calls, assist customers and route enquiries.

Included features
  • One AI Receptionist profile
  • Custom greeting and voice settings
  • Receptionist knowledge-base access
  • Business-hours and after-hours schedules
  • Department routing and call transfers
  • Message and callback capture

Best for:

Businesses needing an always-available front desk for calls, enquiries and customer routing.

Select AI Receptionist

INTELLIGENT AUTOMATION

AI Agent License

Add an intelligent AI agent to automate customer conversations across your selected channels.

Included features
  • One AI Agent licence
  • Natural-language conversations
  • Knowledge-base access
  • Automated routing and escalation
  • Summaries and insights
  • Context-rich human handover

Best for:

Businesses automating enquiries, support requests and repetitive conversations.

Select AI Agent

LIVE AGENT WORKSPACE

Human Agent License

Equip each team member with a unified workspace for managing customer conversations.

Included features
  • One Human Agent licence
  • Voice and digital workspace
  • Shared queues and routing
  • Customer interaction history
  • Call controls and transfers
  • Agent performance reporting

Best for:

Service, sales and support teams managing live customer conversations.

Select Human Agent

*Voice Capacity licences are required for concurrent inbound and outbound calls. They may be combined with AI Receptionist, AI Agent and Human Agent licences according to your call-volume requirements.

VOICE & TELEPHONY

Voice Capacity License

Add the concurrent voice capacity required to manage inbound and outbound customer calls.

Included features
  • Concurrent voice-call capacity
  • SIP and PBX connectivity
  • Inbound and outbound calling
  • Voicemail and callback handling
  • Call queues and intelligent routing
  • Call recording support
  • Real-time call monitoring

Best for:

Teams managing regular or high-volume customer calls.

Select Voice Capacity

CONNECTED CHANNELS

Digital Channels License

Extend VoiceHub across messaging channels while maintaining one connected customer journey.

Included features
  • Webchat conversations
  • WhatsApp Business messaging
  • Unified conversation history
  • Shared queues and routing
  • AI-to-human handover
  • Digital-channel reporting

Best for:

Businesses supporting customers across voice and messaging channels.

Select Digital Channels

SYSTEMS & DEPLOYMENT

Integration & Deployment

Connect VoiceHub with your business systems and choose the deployment model that fits your organisation.

Included features
  • CRM and ticketing integration
  • Microsoft 365 connectivity
  • Secure APIs and webhooks
  • Cloud deployment
  • On-premises or hybrid deployment
  • Configuration and onboarding support

Best for:

Organisations requiring secure integration and flexible deployment.

Select Integration

TEAM MANAGEMENT

Supervisor Licence

Give team leaders the tools to monitor agents, manage queues and support live customer conversations.

Included features
  • One named Supervisor licence
  • Live agent and queue monitoring
  • Listen, whisper and barge controls
  • Queue and workload management
  • Agent status and availability view
  • Supervisor reporting and alerts

Best for:

Team leaders managing service quality, queues and agent performance.

Select Supervisor

REAL-TIME VISIBILITY

Wallboard Licence

Display live contact-centre performance and queue activity on shared screens for operational visibility.

Included features
  • One Wallboard display licence
  • Live queue and waiting-call status
  • Agent availability and occupancy
  • Service-level and response metrics
  • Custom KPI display panels
  • Full-screen operational view

Best for:

Operations teams requiring shared, real-time performance visibility.

Select Wallboard

PERFORMANCE INSIGHTS

Reporting & Analytics Licence

Turn conversation and operational data into actionable reports, summaries and service insights.

Included features
  • Historical performance reports
  • Queue and agent analytics
  • Call and channel trend analysis
  • Recording and summary search
  • Scheduled report delivery

Best for:

Managers reviewing service quality, capacity, trends and business outcomes.

Select Analytics

LANGUAGE & LOCALISATION

Language Add-on Licence

Add supported languages to your AI Receptionist or AI Agent for multilingual customer conversations.

Included features
  • English included by default
  • Arabic language support
  • Additional supported languages
  • Localised greetings and responses
  • Language-specific knowledge content
  • Multilingual routing and handover

Best for:

Businesses serving customers across different languages and regions.

Select Languages

SUPPORT & MAINTENANCE

SLA & AMC Support Plan

Maintain reliable VoiceHub operations with defined support, maintenance and service-response coverage.

Included features
  • Remote technical support
  • Incident response and resolution
  • Software updates and maintenance
  • System health checks
  • Configuration assistance
  • SLA-based response options

Best for:

Organisations requiring dependable ongoing support and maintenance coverage.

Select Support Plan

COMING SOON

SecureHub AI Licence

Protect users, systems and business operations with intelligent monitoring and automated threat response.

Included features
  • Intelligent threat detection
  • Continuous security monitoring
  • User and system risk visibility
  • Security alerts and reporting
  • Automated response workflows
  • VoiceHub security integration

Best for:

Organisations planning enhanced AI-powered protection across business operations.

Coming Soon

*English is included with applicable AI licences. Arabic and other supported languages are licensed separately. SLA/AMC coverage is quoted according to the selected service level and deployment scope. SecureHub AI is not currently available for purchase.

IMPLEMENTATION & PROFESSIONAL SERVICES

Professional Services Tailored to Your Deployment

Professional Services are scoped and quoted separately according to your selected licences, deployment model, integrations and operational requirements.

View Scope of Work

PROFESSIONAL SERVICES SCOPE

What Your Implementation May Include

Every VoiceHub deployment is scoped according to the selected licences, integrations, call flows, channels, security requirements and deployment model.

Discovery & Solution Design

Requirements workshops, licence planning, call-flow design and deployment architecture.

Configuration & Call Flows

AI profiles, greetings, schedules, queues, routing rules, escalation paths and user setup.

Integrations & Deployment

Telephony, CRM, Microsoft 365, APIs, digital channels, cloud or on-premises deployment.

Testing, Training & Go-Live

System testing, user acceptance support, administrator training, launch assistance and handover.

CONFIGURE YOUR SOLUTION

Request Your Tailored VoiceHub Quotation

Select the licences, quantities, communication channels and deployment options your organisation requires. Submit your configuration and our licensing team will review it and provide a tailored quotation.